Good afternoon, **I am Trisha, a loyal customer of Agoda for years now. Recently, I boo...

GetHuman-trishael's customer service issue with Agoda from October 2018

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The issue in GetHuman-trishael's own words
Good afternoon, **I am Trisha, a loyal customer of Agoda for years now. Recently, I booked for Cityroomz Edinburgh and was really looking forward to go there for my birthday trip with my boyfriend on the **th to **th of next month. **I read online reviews recently that their hotel has been pestered by mice and I really have a huge phobia on any insects most especially mice. Some travelers even posted on instagram of the picture of a rodent hiding under the bed and I don’t think I can take it. **I immediately messaged Cityroomz Edinburgh to ask about the incident but their employee Linda, respectfully told me to cancel my booking as the payment did not go through yet. **I canceled my booking with them and I understand your policy of the non refundable agreement. Is it possible if I book another hotel still in Agoda and just pay additional pounds if ever my booking would be more expensive that *** which was credited in my account? **Thank you so much. As much as I understand your policy, I hope you understand as well how scared I am hence the cancellation. I already booked my flight so I really would book a hotel through Agoda. **Ill wait for your advice. God bless you. **Sincerely,*Trisha De Leon
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Agoda

Customer service issue
Reported by GetHuman-trishael
Oct 11th, 2018 - a mon ago
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GetHuman-trishael started working on this issue
Oct 11th 2:43pm