I've never received any email confirmation regarding my booking at City Park Hotel Seou...

GetHuman1317735's customer service issue with Agoda from October 2018

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The issue in GetHuman1317735's own words
I've never received any email confirmation regarding my booking at City Park Hotel Seoul. **However, the charge was deducted from my bank account and when I contacted their auto-answering contact through phone, they said my booking was canceled. **I want a full refund. **I ordered my booking on Agoda through my mobile device.**Some info about my booking:**Booking ID: ***********Where: City Park Hotel Seoul*Check-in: Wednesday, October **, *****Check-out: Saturday, October **, **** *Stay: ** nights, * room, * adults
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Agoda

Customer service issue
Reported by GetHuman1317735
Oct 11th, 2018 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 9696 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1317735 started working on this issue
Oct 11th 9:06am