I purchased a hotel reservation through you guys and you charged my account for a stay...

GetHuman-dreeve's customer service issue with Agoda from October 2018

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The issue in GetHuman-dreeve's own words
I purchased a hotel reservation through you guys and you charged my account for a stay at the Dixie Hotel in Hollywood California. ID number ***-***-**** and when I arrived at the hotel they said that there was a fraud issue and I contacted my bank and everything was fine and your company took the funds out of my account and I was never issued a room because they were fully booked. I am extremely extremely aggravated over this and I would like my money back ASAP. Devon Reeve phone number *** *** **** also my email is D Reeve ** at gmail.com
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Agoda

Customer service issue
Reported by GetHuman-dreeve
Oct 11th, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 2 customers so far
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GetHuman-dreeve started working on this issue
Oct 11th 8:46am