Agoda cancelled our booking without our request, we were not informed that the booking...

GetHuman-bearose's customer service issue with Agoda from October 2018

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The issue in GetHuman-bearose's own words
Agoda cancelled our booking without our request, we were not informed that the booking was through booking.com and it said that we would pay on arrival. Now our booking was cancelled because there wasn't enough money on my credit card and we have lost our booking. I am so upset, it is non-refundable and NONE OF THIS WAS MENTIONED TO US. Call me on **** *** **** ASAP or email B*****@***.com
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Agoda

Customer service issue
Reported by GetHuman-bearose
Oct 11th, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 3 customers so far
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Timeline
GetHuman-bearose started working on this issue
Oct 11th 7:34am