Dear Agoda,**Hi I'm trying to write about refund regarding my visit during Sep **(sun...

GetHuman-hyunjuni's customer service issue with Agoda from October 2018

3 views | 9004 similar | 0 following
Help with my Agoda issue
Did that get it fixed?
Waiting to see if GetHuman-hyunjuni fixed the issue with our suggestion.
The issue in GetHuman-hyunjuni's own words
Dear Agoda,**Hi I'm trying to write about refund regarding my visit during Sep **(sun) to Oct **(Mon) in Okinawa, Japan.**My booking ID is *********, hotel is Hotel Sunset Terrace.**Because of the typhoon, the hotel was black out and couldn't use the hotel.*I have spoke to the hotel and they said due to climate disaster, the hotel would take the full refund. They said if I cancel my booking the hotel would take full refund.**However, I tried to cancel my booking but the booking that I did was non-refundable booking.*So Agoda(App) told me to contact the customer service.*I tried to call the customer service, but due to some technical difficulty I couldn't reach the customer service in Korea.**Now I am back to my country and try to get a refund, but the self customer service tells me that since the time has past, I should contact through email at Agoda.**Please let me know how I can get the full-refund.**Thank you**Kim Hyun Jun****-**-****-****

GetHuman-hyunjuni did not yet indicate what Agoda should do to make this right.

How GetHuman-hyunjuni fixed the problem

We are waiting for GetHuman-hyunjuni to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hyunjuni fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-hyunjuni
Oct 4th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 9004 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-hyunjuni started working on this issue
Oct 4th, 2018 3:16am
GetHuman-hyunjuni indicated the issue is not fixed yet.
Oct 4th, 2018 3:17am