Dear Agoda,**Hi I'm trying to write about refund regarding my visit during Sep **(sun...

GetHuman-hyunjuni's customer service issue with Agoda from October 2018

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Dear Agoda,**Hi I'm trying to write about refund regarding my visit during Sep **(sun) to Oct **(Mon) in Okinawa, Japan.**My booking ID is *********, hotel is Hotel Sunset Terrace.**Because of the typhoon, the hotel was black out and couldn't use the hotel.*I have spoke to the hotel and they said due to climate disaster, the hotel would take the full refund. They said if I cancel my booking the hotel would take full refund.**However, I tried to cancel my booking but the booking that I did was non-refundable booking.*So Agoda(App) told me to contact the customer service.*I tried to call the customer service, but due to some technical difficulty I couldn't reach the customer service in Korea.**Now I am back to my country and try to get a refund, but the self customer service tells me that since the time has past, I should contact through email at Agoda.**Please let me know how I can get the full-refund.**Thank you**Kim Hyun Jun****-**-****-****

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Customer service issue
Reported by GetHuman-hyunjuni
Oct 4th, 2018 - 3 years ago
Seen by 3 customers so far
Similar issue to 9004 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-hyunjuni started working on this issue
Oct 4th, 2018 3:16am
GetHuman-hyunjuni indicated the issue is not fixed yet.
Oct 4th, 2018 3:17am