Would like refund ********* booked and tried to cancel within minutes, Emails and reciept to back up my actions are available.

GetHuman-gedge's customer service issue with Agoda from September 2018

20 views | 8520 similar | 1 following
Help with my Agoda issue
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The issue in GetHuman-gedge's own words
Cancel booking at Conrad hotel in Manila which I booked through agoda ... On April **,**** while in the Philippines on siargao island I booked a hotel with agoda by mistake and within minutes tried to cancel by phone but discovered I had no phone service so then sent emails within minutes to cancel my booking. After leaving the island a day later I called American Express and they told me they would handle it from now on. Now after sending them emails and recipe with cancel booking in the address information they say no refund. I tried to cancel within minutes of this happening. Please let me know if there is anything you can do. The amount was high and don’t want to be stuck with this bill. I would have contacted you sooner but my card company said they would handle it. Sincerely Glen Edgecomb
It was accidental and tried very hard to cancel quickly.
Refunding the $*,***.** for hotel booked accidentally and never used.
I travel to Philippines a lot and would like to continue using agoda in the future.
I tried to fix by going through American Express the card I used but they were unable to resolve.
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Agoda

Customer service issue
Reported by GetHuman-gedge
Sep 29th, 2018 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 8520 others
1 customer following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-gedge started working on this issue
Sep 29th, 2018 4:10pm
GetHuman-gedge shared this issue with friends on Facebook
Sep 29th, 2018 4:23pm

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