I have wrongly book a hotel as there is a change of plan. Can i book a different hotel...

GetHuman-suyeu_la's customer service issue with Agoda from September 2018

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-suyeu_la's own words
I have wrongly book a hotel as there is a change of plan. Can i book a different hotel instead? Possible to process the refund for me to rebook another hotel? Booking ID *********
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Agoda

Customer service issue
Reported by GetHuman-suyeu_la
Sep 28th, 2018 - 3 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Timeline
GetHuman-suyeu_la started working on this issue
Sep 28th 1:57am