Hi. This is Arlyn Villadelrey from Philippines. I booked from agoda mobile app and i kn...

GetHuman-arlynvi's customer service issue with Agoda from September 2018

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The issue in GetHuman-arlynvi's own words
Hi. This is Arlyn Villadelrey from Philippines. I booked from agoda mobile app and i know it will credit to my gift card but what happened a while ago the credit card of my previous employer appeared on my booking. I was shocked because i'm not aware that it will charged to credit card and i'm not aware also that the credit card number is save to my account. I want to cancel my booking without any charges to the credit card appeared on my booking instead credit it to my gift card. Could you please help me on this as soon as possible.. please... My booking number is ********* at Ace Hotel & Suites. I've already contacted the hotel and they advice me to contact you because you're the one who can cancel it. Please help me.. Thank you so much in advance.
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Agoda

Customer service issue
Reported by GetHuman-arlynvi
Sep 28th, 2018 - 18d ago
I have an issue with Agoda too
Fixed
Seen by 7 customers so far
Similar issue to 8343 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-arlynvi started working on this issue
Sep 28th 4:59am
GetHuman-arlynvi indicated the issue is not fixed yet.
Sep 29th 5:13am
GetHuman-arlynvi indicated the issue is not fixed yet.
Sep 29th 5:13am
GetHuman-arlynvi indicated the issue is not fixed yet.
Sep 29th 5:14am
GetHuman-arlynvi indicated the issue is not fixed yet.
Sep 30th 1:41am