Dear Services, I received an email said that your property cant receive my payment, yet...

GetHuman-maeyap's customer service issue with Agoda from September 2018

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Dear Services, I received an email said that your property cant receive my payment, yet i noticed its already gone through. Can you please ket me know what's happening? URGENT!!!**The email i received as below:-**Dear SIEW MEI YAP,*Booking ID:***********Hotel Name:*Grand Mercure Jakarta Kemayoran*Although the payment for this booking will be made at the property, a credit card is still required to secure the reservation.**The credit card you provided during booking could not be processed by Grand Mercure Jakarta Kemayoran. Use the button below to go to the payment page to provide another card.**Your reservation at Grand Mercure Jakarta Kemayoran will remain active for another ** hours.**If a valid card is not provided within that time, the booking will be cancelled and you will receive a cancellation email.**The property may charge your card in the case of a no-show, late cancellation, or prepayment as agreed in the booking conditions.
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Agoda

Customer service issue
Reported by GetHuman-maeyap
Sep 26th, 2018 - 2 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-maeyap started working on this issue
Sep 26th 3:42am
GetHuman-maeyap confirmed the issue is fixed. Hooray!
Sep 27th 4:08am