I booked the room in Kanab Utah at the Travel lodge on line from my phone while traveli...

GetHuman1191230's customer service issue with Agoda from September 2018

3 views
 | 
7940 similar
 | 
0 following
Help with my Agoda issue
GetHuman1191230's next move: call Agoda.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1191230 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1191230's own words
I booked the room in Kanab Utah at the Travel lodge on line from my phone while traveling. The web site photos are deceiving. When I arrived I realized I could not stay there due to the conditions of the facility. The facility is shabby, dirty, in disrepair, the lobby is full of junk and very dirty, broken doors are taped with duck tape. The owner is rude and sleezy. The room was dark ,dingy, smelly. I asked him to refund my money , but said it was booked through Agoda. I want a refund. This place is not as advertised on the web site. I am doubtful if some of the photos on the site are actually from this facility. *There are homeless people living there and homeless people in the parking area. I would not recommend anyone staying here unless they absolutely had no other choice.
GetHuman1191230 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1191230 fixed the problem
We are waiting for GetHuman1191230 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman1191230 fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman1191230
Sep 24th, 2018 - 2 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 7940 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1191230 started working on this issue
Sep 24th 3:26pm
GetHuman1191230 shared this issue with friends on Facebook
Sep 24th 3:27pm