I booked the room in Kanab Utah at the Travel lodge on line from my phone while traveli...

GetHuman1191230's customer service issue with Agoda from September 2018

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The issue in GetHuman1191230's own words
I booked the room in Kanab Utah at the Travel lodge on line from my phone while traveling. The web site photos are deceiving. When I arrived I realized I could not stay there due to the conditions of the facility. The facility is shabby, dirty, in disrepair, the lobby is full of junk and very dirty, broken doors are taped with duck tape. The owner is rude and sleezy. The room was dark ,dingy, smelly. I asked him to refund my money , but said it was booked through Agoda. I want a refund. This place is not as advertised on the web site. I am doubtful if some of the photos on the site are actually from this facility. *There are homeless people living there and homeless people in the parking area. I would not recommend anyone staying here unless they absolutely had no other choice.
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Customer service issue
Reported by GetHuman1191230
Sep 24th, 2018 - 4 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
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GetHuman1191230 started working on this issue
Sep 24th, 2018 3:26pm
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Sep 24th, 2018 3:27pm