Before contacting them, items GetHuman1191230 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1191230's own words
I booked the room in Kanab Utah at the Travel lodge on line from my phone while traveling. The web site photos are deceiving. When I arrived I realized I could not stay there due to the conditions of the facility. The facility is shabby, dirty, in disrepair, the lobby is full of junk and very dirty, broken doors are taped with duck tape. The owner is rude and sleezy. The room was dark ,dingy, smelly. I asked him to refund my money , but said it was booked through Agoda. I want a refund. This place is not as advertised on the web site. I am doubtful if some of the photos on the site are actually from this facility. *There are homeless people living there and homeless people in the parking area. I would not recommend anyone staying here unless they absolutely had no other choice.
GetHuman1191230 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1191230 fixed the problem
We are waiting for GetHuman1191230 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.