Dear sir*I booked a room in the angel hotel in Frankfurt and paid the rent online. But...

GetHuman1187015's customer service issue with Agoda from September 2018

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The issue in GetHuman1187015's own words
Dear sir*I booked a room in the angel hotel in Frankfurt and paid the rent online. But today I got an email from the hotel, and they say that the booking is cancelled? Why is it happen?*What is the status of my reservation? *Please give me a clarification of if it is cancelled please refund the money that I paid for the room. **The reference number for the agoda booking is *********.**Please do the needed.
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Agoda

Customer service issue
Reported by GetHuman1187015
Sep 23rd, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 7810 others
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Timeline
GetHuman1187015 started working on this issue
Sep 23rd 2:06pm