Before contacting them, items GetHuman-ptrsmit may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-ptrsmit's own words
PAID YOU FOR * ROOMS AT NANA HOTEL FROM ** AUG TO * SEPT. GOT THERE NANA SAID I HAD ONLY BOOKED * ROOM. SHOWED THEM MY BOOKINGS WHICH WERE ON MY PHONE. THEY SAID WE THOUGHT YOU HAD DOUBLE BOOKED.GAVE ME THE ROOMS.I WILL GIVE YOU ONE OF MY BOOKING ID ********* LEFT ON THE * SEPT WITH MY WIFE AND STEP DAUGTHER ALL OK.HAD TO SHOW MY VISA CARD.WHEN I FIRST GOT THERE ON ** AUG ***LOOKED AT MY OUTGOINGS ON INTERNET BANKING NANA HOTEL HAD TAKEN £***.**P FROM MY BANK ACCOUNT ON ** SEPT ****.CAN YOU CHASE THEM UP ABOUT THIS MONEY.AS I HAVE ALREADY PAID INFULL YOURSELF FOR * ROOMS.SOMEONE AS MADE A BIG COCKUP.CAN YOU GET BACK TO ME WHEN YOU HAVE RESOLVED THIS ISSUE WITH THE NANA HOTEL.*PETER SMITH *I HAVE BEEN A GOOD CUSTOMER OF YOURS FOR MENEY*YEARS
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