PAID YOU FOR * ROOMS AT NANA HOTEL FROM ** AUG TO * SEPT. GOT THERE NANA SAID I HAD ONL...

GetHuman-ptrsmit's customer service issue with Agoda from September 2018

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The issue in GetHuman-ptrsmit's own words
PAID YOU FOR * ROOMS AT NANA HOTEL FROM ** AUG TO * SEPT. GOT THERE NANA SAID I HAD ONLY BOOKED * ROOM. SHOWED THEM MY BOOKINGS WHICH WERE ON MY PHONE. THEY SAID WE THOUGHT YOU HAD DOUBLE BOOKED.GAVE ME THE ROOMS.I WILL GIVE YOU ONE OF MY BOOKING ID ********* LEFT ON THE * SEPT WITH MY WIFE AND STEP DAUGTHER ALL OK.HAD TO SHOW MY VISA CARD.WHEN I FIRST GOT THERE ON ** AUG ***LOOKED AT MY OUTGOINGS ON INTERNET BANKING NANA HOTEL HAD TAKEN £***.**P FROM MY BANK ACCOUNT ON ** SEPT ****.CAN YOU CHASE THEM UP ABOUT THIS MONEY.AS I HAVE ALREADY PAID INFULL YOURSELF FOR * ROOMS.SOMEONE AS MADE A BIG COCKUP.CAN YOU GET BACK TO ME WHEN YOU HAVE RESOLVED THIS ISSUE WITH THE NANA HOTEL.*PETER SMITH *I HAVE BEEN A GOOD CUSTOMER OF YOURS FOR MENEY*YEARS
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Agoda

Customer service issue
Reported by GetHuman-ptrsmit
Sep 23rd, 2018 - 3 mons ago
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GetHuman-ptrsmit started working on this issue
Sep 23rd 1:59pm
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Sep 23rd 2:04pm