I was under the impression that I canceled a reservation with Hotel M's PLUS (booking I...

GetHuman1186329's customer service issue with Agoda from September 2018

1 view
7785 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman1186329's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1186329's next move: call Agoda.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman1186329's own words
I was under the impression that I canceled a reservation with Hotel M's PLUS (booking ID *********) but the reservation is still on my booking site and I will not be using that hotel room. I contacted the hotel directly and they said that since I canceled with them before the check in date (sept **) they are happy to issue a refund to me. Please help me figure out why the cancelation didn't go through and why it is still on my bookings and how to get my refund. Thank you for your time. -Amanda Bergeron
GetHuman1186329 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1186329 fixed the problem
We are waiting for GetHuman1186329 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman1186329 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1186329
Sep 23rd, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 1 customer so far
Similar issue to 7785 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1186329 started working on this issue
Sep 23rd 6:43am