I was under the impression that I canceled a reservation with Hotel M's PLUS (booking I...

GetHuman1186329's customer service issue with Agoda from September 2018

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The issue in GetHuman1186329's own words
I was under the impression that I canceled a reservation with Hotel M's PLUS (booking ID *********) but the reservation is still on my booking site and I will not be using that hotel room. I contacted the hotel directly and they said that since I canceled with them before the check in date (sept **) they are happy to issue a refund to me. Please help me figure out why the cancelation didn't go through and why it is still on my bookings and how to get my refund. Thank you for your time. -Amanda Bergeron
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Agoda

Customer service issue
Reported by GetHuman1186329
Sep 23rd, 2018 - 3 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1186329 started working on this issue
Sep 23rd 6:43am