I was under the impression that I canceled a reservation with Hotel M's PLUS (booking ID *********) but the reservation is still on my booking site and I will not be using that hotel room. I contacted the hotel directly and they said that since I canceled with them before the check in date (sept **) they are happy to issue a refund to me. Please help me figure out why the cancelation didn't go through and why it is still on my bookings and how to get my refund. Thank you for your time. -Amanda Bergeron
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