Hi there*Whilst staying at the Panglao Grande hotel in Panglao, Philippines,I decided t...

GetHuman-keither's customer service issue with Agoda from September 2018

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The issue in GetHuman-keither's own words
Hi there*Whilst staying at the Panglao Grande hotel in Panglao, Philippines,I decided to stay another night, and so rebooked what I thpught was the same room. Unfortunately, it turned out to be a different room type I booked -Deluxe rather than Executive Double-and so I paid for the executive double room and reception tried to contact you to cancel the first, incorrect booking.Obviously I don't want to have to pay twice for rhe same booking, so could you refund me the *** pesos for the first booking, since I paid for the correct booking (of over **** pesos).*I would be most grateful.
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Agoda

Customer service issue
Reported by GetHuman-keither
Sep 23rd, 2018 - 3 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-keither started working on this issue
Sep 23rd 4:05am