I had a complaint regarding a booking ********* the property was booked by me through a...

GetHuman-jainlak's customer service issue with Agoda from September 2018

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The issue in GetHuman-jainlak's own words
I had a complaint regarding a booking ********* the property was booked by me through agoda on **th September **** for * nights (**.*.**-**.*.**) and i was coming from ibiza and my flight got delayed so I reached around *am in the night and when i reached at the property there was no one present and i also called on the number mentioned on the door and she said she doesn’t have any booking and she did not listed this property with agoda as she did not have availability for those dates but still my credit card was charged for *** euros and i had to go back to the airport by taxi which charged me ** euros and i had to spend the night there as there was no availability anywhere in any hotels so I would like my refund back as soon as possible
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Agoda

Customer service issue
Reported by GetHuman-jainlak
Sep 22nd, 2018 - 6 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-jainlak started working on this issue
Sep 22nd, 2018 10:55am
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Sep 22nd, 2018 10:57am