Before contacting them, items GetHuman-jkrathbu may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-jkrathbu's own words
I booked a hotel in Te Anau, NZ and on the confirmation, it said that I would not have to pay until Jan. *, ****. Booking * ***********However, I was charged $***.** USD on my credit card already. Also, the charge amount on my confirmation is $***.** USD. So, my questions are why was I already charged and way is the amount on my credit card statement different than the amount on my e-mail confirmation?
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