Hi. *Today we checked out from booking with the ID *********. Unfortunately we have to...

GetHuman1176270's customer service issue with Agoda from September 2018

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The issue in GetHuman1176270's own words
Hi. *Today we checked out from booking with the ID *********. Unfortunately we have to say that we are really not happy about our stay. The main thing is that the Homestay advertises itself with a pool which doesn’t exists - it’s from another hotel about ***m away from the Homestay. Additional there s a picture of a rooftop area which existed but it seemed more like a dirty area from the hotel for private use and not a guest area.**Second the room especially the bathroom was dirty. We asked about a new clean up but they only made the bed new. *The ac started dropping at night in on my face and in the night there Was a gecko walking over my girlfriends face. **At the checkout we asked about a price reduction and she answered that she can’t make such an offer because we booked via agoda. *That’s why I’m contacting you and hope for a solution maybe a credit account or a voucher. **I would be happy to receive an answer from you soon. Greetings from hoi an.
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Agoda

Customer service issue
Reported by GetHuman1176270
Sep 21st, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
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GetHuman1176270 started working on this issue
Sep 21st, 2018 3:44pm