Hi*We made a reservation for Hotel Mercante di Venezia, in Venice (Booking number...
GetHuman-sarbani's customer service issue with Agoda from September 2018
Help with my Agoda issue
First: share to improve GetHuman-sarbani's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sarbani's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-sarbani a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sarbani may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-sarbani's own words
Hi*We made a reservation for Hotel Mercante di Venezia, in Venice (Booking number *********) for **-Oct-**** for * rooms, paying approximately Euro *** (non-cancellable booking). We inadvertently booked it for the wrong night, which should have been booked for **st-Oct-****. After discovering the error, we checked if the hotel can change our booking to **st night, but their response was that no further rooms are available. We understand that this is our error, but it was a genuine inadvertent error. The loss of such a large amount of money would be extremely unfortunate for us, and would hugely detract from our aspiration to have an enjoyable and memorable vacation in Italy. We now have no alternative but to book another hotel in Venice for **st night. We would be extremely grateful if you could either give us a refund of our booking, or adjust the amount against another equivalent hotel in Venice central, for **st night. Kindly help us in the circumstances and please consider our predicament.**thanks & expecting a favourable response from you*best rgds*Sarbani & Rahul
GetHuman-sarbani did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-sarbani fixed the problem
We are waiting for GetHuman-sarbani to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.