Hi*We made a reservation for Hotel Mercante di Venezia, in Venice (Booking number...

GetHuman-sarbani's customer service issue with Agoda from September 2018

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The issue in GetHuman-sarbani's own words
Hi*We made a reservation for Hotel Mercante di Venezia, in Venice (Booking number *********) for **-Oct-**** for * rooms, paying approximately Euro *** (non-cancellable booking). We inadvertently booked it for the wrong night, which should have been booked for **st-Oct-****. After discovering the error, we checked if the hotel can change our booking to **st night, but their response was that no further rooms are available. We understand that this is our error, but it was a genuine inadvertent error. The loss of such a large amount of money would be extremely unfortunate for us, and would hugely detract from our aspiration to have an enjoyable and memorable vacation in Italy. We now have no alternative but to book another hotel in Venice for **st night. We would be extremely grateful if you could either give us a refund of our booking, or adjust the amount against another equivalent hotel in Venice central, for **st night. Kindly help us in the circumstances and please consider our predicament.**thanks & expecting a favourable response from you*best rgds*Sarbani & Rahul
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Agoda

Customer service issue
Reported by GetHuman-sarbani
Sep 21st, 2018 - 6 mons ago
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GetHuman-sarbani started working on this issue
Sep 21st, 2018 2:41pm