i have been charged £***.** for * room booking at the Matrise Hotel, Edgeware Road, Lon...

GetHuman1174864's customer service issue with Agoda from September 2018

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The issue in GetHuman1174864's own words
i have been charged £***.** for * room booking at the Matrise Hotel, Edgeware Road, London. The hotel have confirmed they have no rooms available for this booking and have given me reference number **********, i have tried to contact the London telephone number for yourselves and it keeps cutting me off without a booking number. I do not have a booking number as never received confirmation of booking from yourselves. I have spoken with the bank and this money was taken by yourselves yesterday **.**.** at **.**. This money needs reimburing immediately as there are no rooms available at the hotel
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Customer service issue
Reported by GetHuman1174864
Sep 21st, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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GetHuman1174864 started working on this issue
Sep 21st, 2018 8:45am