Yesterday, I was looking at accomodation options in Bali after receiving a promo code v...

GetHuman-melenipo's customer service issue with Agoda from September 2018

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Yesterday, I was looking at accomodation options in Bali after receiving a promo code via email from AGODA. I wanted to use code SUPERSEP to get a $*** discount on my next booking. I saw a lovey hotel and was in the process of enquiring if this promo code would apply when the booking was taken without my consent. I did NOT book this, however AGODA has sent me a booking confirmation and taken money from my c*c. This is fraud. The date wasn’t even the date we are in Bali. I am so upset about this. I tried calling AGODA immediately, but automated service hung up on me. I have emailed AGODA twice now (yesterday & today) with my problem. PLEASE call me (ph. **********) to sort this out? I CANNOT afford $*** accommodation, much less it being booked for the wrong dates. I need someone to contact me to sort this problem out. Thank you, Meleni Poulsen
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Agoda

Customer service issue
Reported by GetHuman-melenipo
Sep 21st, 2018 - 6 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-melenipo started working on this issue
Sep 21st, 2018 6:23am