Yesterday, I was looking at accomodation options in Bali after receiving a promo code v...
GetHuman-melenipo's customer service issue with Agoda from September 2018
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The issue in GetHuman-melenipo's own words
Yesterday, I was looking at accomodation options in Bali after receiving a promo code via email from AGODA. I wanted to use code SUPERSEP to get a $*** discount on my next booking. I saw a lovey hotel and was in the process of enquiring if this promo code would apply when the booking was taken without my consent. I did NOT book this, however AGODA has sent me a booking confirmation and taken money from my c*c. This is fraud. The date wasn’t even the date we are in Bali. I am so upset about this. I tried calling AGODA immediately, but automated service hung up on me. I have emailed AGODA twice now (yesterday & today) with my problem. PLEASE call me (ph. **********) to sort this out? I CANNOT afford $*** accommodation, much less it being booked for the wrong dates. I need someone to contact me to sort this problem out. Thank you, Meleni Poulsen
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