I have booked the Cresco hotel Buriram Thailand from **th December till January *nd by...

GetHuman-billylum's customer service issue with Agoda from September 2018

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The issue in GetHuman-billylum's own words
I have booked the Cresco hotel Buriram Thailand from **th December till January *nd by mistake, as I meant to book x* vibe hotel Buriram Thailand. I called yous straight to see if you could change it or refund me but you have cancelled it. I want to know if I will be refunded as in the email you sent me it's very confusing, as you say it's non refundable then you say I will get the full refund to my card which I booked it with , so I need to know what is happening please.If you cannot refund my money I will still want the booking then as I'm still going to buriram on them dates ok. Can you email me at *****@***.com or call me on *********** to discuss this matter please . Thanks William
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Agoda

Customer service issue
Reported by GetHuman-billylum
Sep 19th, 2018 - 6 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-billylum started working on this issue
Sep 19th, 2018 8:08am