I have booked * rooms at Japaning Hotel Tofukuji in Kyoto but I received an email about...

GetHuman-metta_mp's customer service issue with Agoda from September 2018

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The issue in GetHuman-metta_mp's own words
I have booked * rooms at Japaning Hotel Tofukuji in Kyoto but I received an email about its relocation and we were hence forced to cancel our bookings. I would like to enquire about our full refunds that was promised by the hotel. Our booking IDs are as follows: *booking ID: ********* (*-pax)*booking ID: ********* (*-pax)*The dates for the stay are **-** Nov ****.*Thank you and I hope to hear from you soon.
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Customer service issue
Reported by GetHuman-metta_mp
Sep 19th, 2018 - 6 mons ago
I have an issue with Agoda too
Seen by 3 customers so far
Similar issue to 7375 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-metta_mp started working on this issue
Sep 19th, 2018 5:14am
GetHuman-metta_mp indicated the issue is not fixed yet.
Sep 20th, 2018 8:16am