Hi, this is Tan from Malaysia. I have cancelled my booking with Niseko Nothern Resort A...

GetHuman-shine_a's customer service issue with Agoda from September 2018

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The issue in GetHuman-shine_a's own words
Hi, this is Tan from Malaysia. I have cancelled my booking with Niseko Nothern Resort Annupuri in Hokkaido on the *th September due to severe earthquake, my flight was cancelled on that day. I have emailed the resort since *th of September , multiple messages and emails were sent to them , however there were no responds from them. I supposed to get back my full refund , paid by card ending ****, however until today I didn’t get any of these back. My booking ID : *********, please kindly look into this case, as I am going to Hokkaido again in October and have book a few hotel under Agoda. In view of this incident, I may cancel all of these bookings as some of these hotels are so irresponsible and didn’t give any feedback to the visitors. *Thank you very much.

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Agoda

Customer service issue
Reported by GetHuman-shine_a
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7248 others
0 customers following this

Timeline

GetHuman-shine_a started working on this issue
Sep 18th, 2018 6:59am