On ** Aug ****, I have book * rooms at Hotel Lemon Tree in Bangkok in a amount of...

GetHuman-limbl's customer service issue with Agoda from September 2018

Help with my Agoda issue
The issue in GetHuman-limbl's own words
On ** Aug ****, I have book * rooms at Hotel Lemon Tree in Bangkok in a amount of $ ***.** To my curious, the system have not responded to my confirmation and I further confirm again for assurance. *To my surprise, I receive two confirmation booking ID: ********* & ********* which I feel sad and knowing that my credit card (xxxx-xxxx-xxxx-****) have been charge twice of the same amount due to system error.*I would much appreciated if you would refund me the payment made on booking ID: ********* which I have cancelled as soon as possible.*On ** Aug ****, I have write in a email to your customer service, but do not received any reply yet. Hope my request have been attended and replied.**Lim Boon Leng *Member ID: *********Tel: *** *********Email: *****@***.com or *****@***.com

GetHuman-limbl did not yet indicate what Agoda should do to make this right.

How GetHuman-limbl fixed the problem
Please refund $***.** which have been charges twice back to my credit card (xxxx-xxxx-xxxx-****). Thank you
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Agoda

Customer service issue
Reported by GetHuman-limbl
Sep 17th, 2018 - 2 years ago
Fixed
GetHuman-limbl shared how to fix
Seen by 5 customers so far
Similar issue to 7174 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-limbl started working on this issue
Sep 17th, 2018 2:24pm
GetHuman-limbl confirmed the issue is fixed. Hooray!
Sep 17th, 2018 2:25pm

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