Hi, I book a one night stay in Okinawa through your phone app but apparantly it does n...

GetHuman-fannong's customer service issue with Agoda from September 2018

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The issue in GetHuman-fannong's own words
Hi, I book a one night stay in Okinawa through your phone app but apparantly it does not state the check in time is until *pm as I have booked it in the evening. And didn't get the mail as the reception was laggy that I didn't receive any mail that state the check in time,, nevertheless even before knowing on the timing of check in my husband and I made a trip down and it seems we gotten there after * pm and there wasn't anyone to receive us, we waited for awhile and give up as we need to hunt for another place to stay since we couldn't grt our room. *I'm asking for a refund. Many attempt on getting in touch with you has been made but to no avail and an email has been sent as well. *Will appreciate if you can kindly look into this.

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Customer service issue
Reported by GetHuman-fannong
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 7137 others
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GetHuman-fannong started working on this issue
Sep 17th, 2018 8:45am