Dear Agoda team,*I wish to make a clarification, my booking ID *Is *********, when i ar...

GetHuman-yoon_ss's customer service issue with Agoda from September 2018

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The issue in GetHuman-yoon_ss's own words
Dear Agoda team,*I wish to make a clarification, my booking ID *Is *********, when i arrived in Sapporo *there was the *.* earthquake attacked, *No electricity, no water, also no train to go*to Hakodate, on that bad situation, and*no transport to go to Hakodate, on the *th *of September I asked my Japanese friend *helps to called Kikuya Hotel to cancelled my*reservation, the hotel accepted, but I just received*my credit card statement, realized there is a Rm****.***Agoda charged to my account, I wish Agoda can*consider about the earthquake situations, *and I forced to cancelled the hotel booking*I really wish Agoda can check and refund the*charged to me, thank you very much*Regard*Yoon Swee See

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Agoda

Customer service issue
Reported by GetHuman-yoon_ss
Sep 16th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 7086 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-yoon_ss started working on this issue
Sep 16th, 2018 3:52pm
GetHuman-yoon_ss indicated the issue is not fixed yet.
Sep 17th, 2018 9:44pm
GetHuman-yoon_ss indicated the issue is not fixed yet.
Sep 17th, 2018 9:47pm