I have made a cancellation request for hotel booking Id- *********. The booking was non...
GetHuman-ashwitha's customer service issue with Agoda from September 2018
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The issue in GetHuman-ashwitha's own words
I have made a cancellation request for hotel booking Id- *********. The booking was non refundable, but the cancellation is requested on medical grounds. I had spoken to a customer service executive - Ben Ho and he asked me to reply to his mail with the medical certificate and that he would revert. *I have sent the medical certificate * days ago but it has neither been acknowledged nor have I received any response from them. *I have been trying the customer service number for the last * days, but I am out on hold for **-** minutes and then the call us disconnected. *Please revert on the same. And help me.
GetHuman-ashwitha did not yet indicate what Agoda should do to make this right.
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How GetHuman-ashwitha fixed the problem
Yes, I called the customer service number and the executive helped me . I needed to send them the medical certificate.
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