I have made a cancellation request for hotel booking Id- *********. The booking was non...

GetHuman-ashwitha's customer service issue with Agoda from September 2018

Help with my Agoda issue
The issue in GetHuman-ashwitha's own words
I have made a cancellation request for hotel booking Id- *********. The booking was non refundable, but the cancellation is requested on medical grounds. I had spoken to a customer service executive - Ben Ho and he asked me to reply to his mail with the medical certificate and that he would revert. *I have sent the medical certificate * days ago but it has neither been acknowledged nor have I received any response from them. *I have been trying the customer service number for the last * days, but I am out on hold for **-** minutes and then the call us disconnected. *Please revert on the same. And help me.

GetHuman-ashwitha did not yet indicate what Agoda should do to make this right.

How GetHuman-ashwitha fixed the problem
Yes, I called the customer service number and the executive helped me . I needed to send them the medical certificate.
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Agoda

Customer service issue
Reported by GetHuman-ashwitha
Sep 16th, 2018 - 3 years ago
Fixed
GetHuman-ashwitha shared how to fix
Seen by 18 customers so far
Similar issue to 7051 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-ashwitha started working on this issue
Sep 16th, 2018 6:36am
GetHuman-ashwitha confirmed the issue is fixed. Hooray!
Sep 17th, 2018 7:08am