I have booked symphony palms beach resort from ** August to **th August but the transac...

I have booked symphony palms beach resort from ** August to **th August but the transaction happened two times itself from the agoda portal and my account was debited twice. I requested for cancellation of one booking id - ********* , and requested for complete refund. I have also confirmed the same with the symphony palms beach resort reservation desk that they have approved the complete amount to be refunded.*I got the mail from agoda that my money will be refunded but it will be refunded as a gift card. Also, a follow mail after that, the gift card expiry is ** November.Why the amount is being given as a gift card?*I don't need a gift card. I need my money back in my bank account. Why agoda is bounding me to do the booking again from their portal again and then the gift card expiry is November **. It means that anyhow I have to do the booking in coming three months I am not able to understand why they are giving gift card to me for the same amount. I have done the payment through debit card not through credit card. I need the complete amount to be refunded in my bank account. I don't want it as a gift card. *Kindly help me with the same. I am from India. My contact number is *** **********.*"The error happened due to the issue of the agoda portal.I also sent mail to ******@***.com on **th Aug **** but I have not received any response from them".