I have booked symphony palms beach resort from ** August to **th August but the transac...

GetHuman-ashokam's customer service issue with Agoda from September 2018

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The issue in GetHuman-ashokam's own words
I have booked symphony palms beach resort from ** August to **th August but the transaction happened two times itself from the agoda portal and my account was debited twice. I requested for cancellation of one booking id - ********* , and requested for complete refund. I have also confirmed the same with the symphony palms beach resort reservation desk that they have approved the complete amount to be refunded.*I got the mail from agoda that my money will be refunded but it will be refunded as a gift card. Also, a follow mail after that, the gift card expiry is ** November.Why the amount is being given as a gift card?*I don't need a gift card. I need my money back in my bank account. Why agoda is bounding me to do the booking again from their portal again and then the gift card expiry is November **. It means that anyhow I have to do the booking in coming three months I am not able to understand why they are giving gift card to me for the same amount. I have done the payment through debit card not through credit card. I need the complete amount to be refunded in my bank account. I don't want it as a gift card. *Kindly help me with the same. I am from India. My contact number is *** **********.*"The error happened due to the issue of the agoda portal.I also sent mail to ******@***.com on **th Aug **** but I have not received any response from them".

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Agoda

Customer service issue
Reported by GetHuman-ashokam
Sep 15th, 2018 - 4 years ago
Fixed
Seen by 19 customers so far
Similar issue to 6975 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-ashokam started working on this issue
Sep 15th, 2018 6:42am
GetHuman-ashokam indicated the issue is not fixed yet.
Sep 18th, 2018 5:35am
GetHuman-ashokam indicated the issue is not fixed yet.
Sep 18th, 2018 5:37am
GetHuman-ashokam indicated the issue is not fixed yet.
Sep 18th, 2018 5:37am