This has not been fixed as indicated by the green tick. No-one has had the courtesy to phone or email and this Gethuman service centre does not appear to be working for the customer. How about a representative from Agoda contact me.

GetHuman-sclapham's customer service issue with Agoda from September 2018

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Help with my Agoda issue
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The issue in GetHuman-sclapham's own words
Get a refund due to misleading adverts, descriptions and photos of the hotel. ... Booking Ref:*********, * nights at M Stay, Jeju Island, * Sept ** to * Sept **. Cost AUD***.**.*The main reason we booked this hotel was because it was advertised with a rooftop infinity swimming pool overlooking the scenery of Jeju Island. What nicer way to finish a day than a swim, a glass of wine next to a pool watching the sun go down. The whole pool area was locked, all deck furniture was stored away and the pool water was green and unfit for purpose. We were told the pool was seasonal and closed as it was out of season despite temperatures of **C. There was no mention of the pool being seasonal in the advert on Agoda. We asked for a full refund from the hotel with the intention of finding alternative accommodation and were told to request the refund through the booking agent which is Agoda. Hence this email requesting the full refund please. *Besides the pool there were other issues which you might like to consider when advertising and rating this hotel. *The most serious was that we were on the *th floor and the emergency fire equipment (Harness and safety line) for scaling down the outside of the building was for * person. There were * of us and the room had sleeping for * persons. We requested a *nd harness on * occasions, were told it would be sent up but nothing ever arrived. Don't know how we would have decided who used the * harness if there had been a fire?*Other minor issues were:**. The size of the bathroom towels which were not much bigger than the size of a pocket handkerchief. We realise that this is what the South Koreans use but if they are catering for overseas tourists they need to consider their market and what their paying guests expect. We asked for bigger towels and got * between the * of us for the * nights. **. A fridge but no kettle or tea*coffee making facilities in the room which even other hotels in South Korea provide. **Thank you for attending to our complaint and please advise when the refund will be paid back into our credit card account.*Barry and Susan Clapham
I am now spending so much time trying to get an answer that it has gone beyond frustrating.
contacting me to discuss.
About * year.
asked at the hotel for refund but told to go through the booking agent which is Agoda.
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Agoda

I want a response from Agoda Customer Service, preferably someone that can make decisions.
Customer service issue
Reported by GetHuman-sclapham
Sep 12th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 6571 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-sclapham started working on this issue
Sep 12th, 2018 1:45am
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 12th, 2018 3:16am
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 13th, 2018 11:30pm
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 13th, 2018 11:38pm
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 13th, 2018 11:39pm
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 16th, 2018 9:18pm
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 16th, 2018 9:19pm
GetHuman-sclapham indicated the issue is not fixed yet.
Sep 16th, 2018 9:20pm

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