Request of refund full payment *Booking ID **********BlueFins Resort in Cebu, Philippin...

GetHuman1112372's customer service issue with Agoda from September 2018

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The issue in GetHuman1112372's own words
I replied to send Cancellation Certificate of my flight PR*** issued by Philippine Airline following to their request by Agoda Customer Experience Group (Chris Mr.) and with including my strong request of refund full of my paid money. ... Request of refund full payment *Booking ID **********BlueFins Resort in Cebu, Philippines*Check in Sep. * Check out Sep. **Due to very strong typhoon *** hit Kansai area (KIX), Japan on Sep. *, my flight PR*** from KIX to Cebu was canceled. I strongly request agoda to refund all my advanced paid money JPY**,*** to my credit account. I already sent Cancellation Certificate issued by Philippine Airline to Mr. Chris of agoda customer service by e mail attachment following to his requirement. However as of today no any positive reply with their acceptance been shown me from them yet. This case is happen under natural disasters and agoda should care and provide us best help of full refund. **I need your positive understanding and immediate action of refund. * *Regards,* *Ken Tanaka************
After above follow up action to agoda, agoda just replied me " get back to you quickly" only.*But till now no any concrete response and*or action about my request was made me from agoda. I am worry and I want to get more positive reply and action from agoda.
Agoda should understand this case under difficult situation (flight cancelled by PR) beyond control cause by too strong typhoon hitting Kansai airport (Kix) and made big damage Kix still now. And agoda should refund my credit account of my full advance payment JPY**,*** (US$***.**) immediately. Please help me about the refund anyway !!
I had proceeded to book according to agoda's booking system. Then I met above happening caused by natural disaster, strong typhoon and no way except cancel whole my trip schedule.*There should be many same cases to me from the Sep. * in Japan.
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Agoda

I have used e mail basically. If available I want to contact agoda customer service in Japanese. But no available to contact domestic telephone service in Japan always. In case overseas call from Japan, it is too expensive for me to do so.
Customer service issue
Reported by GetHuman1112372
Sep 8th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 6265 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1112372 started working on this issue
Sep 8th, 2018 2:16pm
GetHuman1112372 indicated the issue is not fixed yet.
Sep 8th, 2018 11:02pm
GetHuman1112372 indicated the issue is not fixed yet.
Sep 8th, 2018 11:02pm
GetHuman1112372 indicated the issue is not fixed yet.
Sep 8th, 2018 11:04pm
GetHuman1112372 indicated the issue is not fixed yet.
Sep 8th, 2018 11:09pm
GetHuman1112372 indicated the issue is not fixed yet.
Sep 8th, 2018 11:47pm
GetHuman1112372 indicated the issue is not fixed yet.
Sep 8th, 2018 11:47pm

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