Booking number: **********The booking had been confirmed but at my arrival at the hotel...

GetHuman-alaiaja's customer service issue with Agoda from August 2018

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The issue in GetHuman-alaiaja's own words
Booking number: **********The booking had been confirmed but at my arrival at the hotel, there was no notice of the booking in the hotel's system. Thus, the manager called Agoda and got the info that that booking was actually valid, but not given further down the line to the hotel for unknown reasons.**The manager then agreed with the Agoda customer service person that the booking wouldn't be processed further via Agoda so that I could pay directly at the hotel (without Agoda's commission fees). So at that point it had become an exclusive hotel-guest-relationship.**Still, one day later Agoda booked the initial amount from my credit card so that in total I have been double-charged. After talking again to the hotel's manager he informed me that the route to go had to be Agoda refunding the money.**Thanks in advance for helping & processing the issue.

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Agoda

Customer service issue
Reported by GetHuman-alaiaja
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 5228 others
0 customers following this

Timeline

GetHuman-alaiaja started working on this issue
Aug 28th, 2018 4:41pm

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