Booking number: **********The booking had been confirmed but at my arrival at the hotel...

GetHuman-alaiaja's customer service issue with Agoda from August 2018

8 views | 5228 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-alaiaja's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-alaiaja's next move: call Agoda.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-alaiaja may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-alaiaja's own words
Booking number: **********The booking had been confirmed but at my arrival at the hotel, there was no notice of the booking in the hotel's system. Thus, the manager called Agoda and got the info that that booking was actually valid, but not given further down the line to the hotel for unknown reasons.**The manager then agreed with the Agoda customer service person that the booking wouldn't be processed further via Agoda so that I could pay directly at the hotel (without Agoda's commission fees). So at that point it had become an exclusive hotel-guest-relationship.**Still, one day later Agoda booked the initial amount from my credit card so that in total I have been double-charged. After talking again to the hotel's manager he informed me that the route to go had to be Agoda refunding the money.**Thanks in advance for helping & processing the issue.

GetHuman-alaiaja did not yet indicate what Agoda should do to make this right.

How GetHuman-alaiaja fixed the problem

We are waiting for GetHuman-alaiaja to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alaiaja fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alaiaja
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 5228 others
0 customers following this


GetHuman-alaiaja started working on this issue
Aug 28th, 2018 4:41pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies