To whom it might concern:**Please see below a copy of the message was emailed to Agoda...

GetHuman1042586's customer service issue with Agoda from August 2018

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The issue in GetHuman1042586's own words
To whom it might concern:**Please see below a copy of the message was emailed to Agoda about three weeks ago regarding my claim of a refund for a double charge at your hotels. I haven't received any acknowledgement from any of the addressees about receiving my complaint.**Please forward this email to the person with authority to solve my claim. Any miscommunication you have with your hotels is not my concern.**Thank you,**Constantin Rogojina***From: TINO R. ******@***.com**Sent: August *, **** *:** PM*To: CustomerS*****@***.com*Subject: Refund !!!!* *Good afternoon :**Re: The latest charge on my MasterCard credit card in the amount of Can$**.***Description: AGODA.COM INTERNET GBR W* *DL*Transaction date: July ***Posted date: July ***Purchase*Ref * *************************From my records this charge corresponds to my booking at Kiri Residence, Sala Kanseng, Svay Dangkom, Kruos, Siem Reap, Cambodia *****, accommodation I booked for the dates July *, **** to July *, **** (* nights).**I did not live at that location.**Previous to my arrival, on July *, **** the hotel management represented by Sopheak sent me an email via with the following content:**"Dear Constantin Rogojina, Warmest greeting from Kiri Residence Siem Reap Cambodia. Thank you very much for your support to our hotel. I will arrange pick up service from the bus station for you with free of charge. Once you get to the bus station please kindly looking for your name on the signboard. We are looking forward to hosting you. Best regards, Sopheak"**Upon arrival at the bus station I was taken by a tuk-tuk to Kiri Boutique Hotel, a different property but belonging to the same owners, for some reasons I could not clearly understand. Feeling pushed in the corner, and not being prepared for a back-up option, I accepted the trade. I stayed at this property from July * to July * (* nights). At check-out I was charged on the same MasterrCard credit card the total amount of Can$**.**. Please find attached a copy of my latest bank statement where both Agoda and Kiri Boutique Hotel charges appear.**Obviously I was double charged for the same period of time, and I kindly ask to be refunded with the amount of Can$**.** that was charged by Agoda for a location I did not live at against my own will. I consider this matter an issue of miscommunication and bad accounting, and I leave aside for now to discuss all the impact on our plans and nuisance this action brought us.**Thank you, and I appreciate your time to consider my claim.**Constantin Rogojina

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Customer service issue
Reported by GetHuman1042586
Aug 27th, 2018 - 3 years ago
Seen by 35 customers so far
Similar issue to 5115 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman1042586 started working on this issue
Aug 27th, 2018 5:39pm
GetHuman1042586 indicated the issue is not fixed yet.
Aug 27th, 2018 7:01pm
GetHuman1042586 indicated the issue is not fixed yet.
Aug 27th, 2018 7:03pm

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