Hi,**I have a booking for hotel ombak sunset in Gili Trawangan bali under *********.**I...

GetHuman1041265's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman1041265's own words
Hi,**I have a booking for hotel ombak sunset in Gili Trawangan bali under *********.**I am currently in Bali and have been trying to get a ferry to gili to go to this hotel and there are no ferry’s going there due to the earthquake.**I have contacted the hotel through email with no response: the phone for the hotel is also out of service.**All the locals in Ubud which is where I am now in Bali have said there is no electricity on a lot of the island. No offices will sell any ferry’s to the island because it’s too dangerous.**So I cannot physically get to this hotel or contact them! **Can I please have a refund for this booking**Many thanks**Shannon
GetHuman1041265 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1041265 fixed the problem
We are waiting for GetHuman1041265 to fix the problem and share the solution with the rest of us customers.
Please help with my Agoda issue
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman1041265
Aug 27th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 3 customers so far
Similar issue to 5091 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1041265 started working on this issue
Aug 27th 1:27pm
GetHuman1041265 indicated the issue is not fixed yet.
Aug 31st 12:09pm