Hi,**I have a booking for hotel ombak sunset in Gili Trawangan bali under *********.**I...
GetHuman1041265's customer service issue with Agoda from August 2018
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Hi,**I have a booking for hotel ombak sunset in Gili Trawangan bali under *********.**I am currently in Bali and have been trying to get a ferry to gili to go to this hotel and there are no ferry’s going there due to the earthquake.**I have contacted the hotel through email with no response: the phone for the hotel is also out of service.**All the locals in Ubud which is where I am now in Bali have said there is no electricity on a lot of the island. No offices will sell any ferry’s to the island because it’s too dangerous.**So I cannot physically get to this hotel or contact them! **Can I please have a refund for this booking**Many thanks**Shannon
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