On the **th Aug I attempted to book a hotel through Agoda - The Harbour Gardens Tourist...

GetHuman-robcoxon's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-robcoxon's own words
On the **th Aug I attempted to book a hotel through Agoda - The Harbour Gardens Tourist Inn. Bohol PHP using standard Agoda online system for dates of Sept *-* - my cards although valid were refused and no Booking number was issued so that was that and I closed the webpage,* However I now discover that a PAYMENT was taken from my BPI Amore pre-paid card * **** **** **** **** the sum of *,***.** PHP Pesos which coincidentally is the exact amount of that booking. This is the issue I wish to resolve - please locate this payment and refund my account. Sincerely - Robert Coxon
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Agoda

Customer service issue
Reported by GetHuman-robcoxon
Aug 27th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 5069 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-robcoxon started working on this issue
Aug 27th 7:41am
GetHuman-robcoxon shared this issue with your circles on Google+
Aug 27th 8:07am
GetHuman-robcoxon indicated the issue is not fixed yet.
Aug 29th 3:27am