I made a booking via mobile Agoda app and received a booking confirmation ********* but...

GetHuman-kaviloga's customer service issue with Agoda from August 2018

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The issue in GetHuman-kaviloga's own words
I made a booking via mobile Agoda app and received a booking confirmation ********* but when i log into my agoda account via PC i am unable to find the booking. I called the hotel and they could view the booking.*My issue now is that i need to cancel that booking as our holiday plan during that period of time have to be postponed to a later date. Please help me to cancel the booking. Or please call me at ****-******* Kavitha
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Agoda

Customer service issue
Reported by GetHuman-kaviloga
Aug 27th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 23 customers so far
Similar issue to 5057 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-kaviloga started working on this issue
Aug 27th 6:07am
GetHuman-kaviloga indicated the issue is not fixed yet.
Aug 31st 8:10am