I made a booking at the Prima Palace Jerusalem Israel. *I need to CANCEL the booking an...

GetHuman1039094's customer service issue with Agoda from August 2018

5018 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman1039094's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1039094's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1039094 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1039094 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1039094's own words
I made a booking at the Prima Palace Jerusalem Israel. *I need to CANCEL the booking and having difficulty.*I went into my Agoda account and it states there are NO bookings under this email.However when I call the Prima Palace in Jerusalem Israel they see i DO have a booking for * room on September **-Septmber **rd.They told me I would need to contact with you in order to cancel because it was booked with you.*Can you please help me?*My email address that the booking went under is *****@***.com or *****@***.com.If you see ANY reservations under any of these email addresses please cancel it and email me a confirmation.You can also reach me at *** ***-****
GetHuman1039094 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1039094 fixed the problem
We are waiting for GetHuman1039094 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman1039094 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1039094
Aug 26th, 2018 - 4 mons ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 5018 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1039094 started working on this issue
Aug 26th 7:07pm