I made a booking at the Prima Palace Jerusalem Israel. *I need to CANCEL the booking an...

GetHuman1039094's customer service issue with Agoda from August 2018

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The issue in GetHuman1039094's own words
I made a booking at the Prima Palace Jerusalem Israel. *I need to CANCEL the booking and having difficulty.*I went into my Agoda account and it states there are NO bookings under this email.However when I call the Prima Palace in Jerusalem Israel they see i DO have a booking for * room on September **-Septmber **rd.They told me I would need to contact with you in order to cancel because it was booked with you.*Can you please help me?*My email address that the booking went under is *****@***.com or *****@***.com.If you see ANY reservations under any of these email addresses please cancel it and email me a confirmation.You can also reach me at *** ***-****
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Agoda

Customer service issue
Reported by GetHuman1039094
Aug 26th, 2018 - 4 mons ago
I have an issue with Agoda too
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GetHuman1039094 started working on this issue
Aug 26th 7:07pm