Hello Agoda,**We booked the wrong hotel.**We want to Book two nights in the Villa Cha C...

GetHuman-kiratill's customer service issue with Agoda from August 2018

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The issue in GetHuman-kiratill's own words
Hello Agoda,**We booked the wrong hotel.**We want to Book two nights in the Villa Cha Cha Rambuttri.**Accidentlly we book two nights in the Villa Cha Cha Phraathit. **The reception from the Villa Cha Cha rambuttri call the Villa Cha Cha phraathit reception and the would cancel the booking.**We have to contact you (agoda) because you get the money from our creditcard.**Please call the Villa Cha Cha Phraathit Hotel in Bangkok if its possible to cancel the booking.**Thank you for your help.**If its possible please answer in german.**Kira Tillmann
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Agoda

Customer service issue
Reported by GetHuman-kiratill
Aug 26th, 2018 - 4 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-kiratill started working on this issue
Aug 26th 7:54am