Hi this is osman sari. I made a reservation on your system. And it says it s september...

GetHuman-ykp_sari's customer service issue with Agoda from August 2018

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Hi this is osman sari. I made a reservation on your system. And it says it s september but i was suppose to stay there in august. Because my visa finishes until that time and i won’t able to stay. They won’t let me to stay due to visa. I already called the hotel that i ve made the reservation and they told me that “ agoda can write a mail to us about cancellation and we can reply to them, so we won’t charge you in this case and you can get your refund back”. Please do write a mail to “majlis grand mercure madinah hotel” about the cancellation and refund so they can confirm my refund to me.*My booking ID: **********Thanks
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Agoda

Customer service issue
Reported by GetHuman-ykp_sari
Aug 25th, 2018 - 4 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ykp_sari started working on this issue
Aug 25th 3:11pm