Hi Agoda, I would like to ask for refund under booking **********.*Im still in shocked...

GetHuman1035107's customer service issue with Agoda from August 2018

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The issue in GetHuman1035107's own words
Hi Agoda, I would like to ask for refund under booking **********.*Im still in shocked knowing that you charged me two rooms when i only received * confirmed booking under *********. I booked first but didn’t go through and no confirmation was sent to me. The ********** was the confirmed booking but i have NO COPY and NOT AWARE of. I tried to book again and it goes through thats the ********** and there’s a confirmation booking. When we arrived at the DeVilla Bintan, the receptionist told me that i have * rooms but i insisted that i only booked one. Then, she gave me a copy of both bookings which i checked and i only have the copy of booking under **********, the other one, NO CONFIRMATION which stated at the email otherwise.**Below is my details:**Email address: Maria Isabel Fabi*Date: **August-**August*De Bintan Villa hotel and Resort*Credit card(last * digits): *****Booking ID for REFUND: ***********Will you enlighten me and hoping for your quick response on this matter.**Thanks and regards,***Maria Isabel Fabi
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Agoda

Customer service issue
Reported by GetHuman1035107
Aug 25th, 2018 - 4 mons ago
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GetHuman1035107 started working on this issue
Aug 25th 2:17pm