Refund the payment under booking ID *********

GetHuman-mabelfab's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-mabelfab's own words
I am trying to contact your customer service or the company itself to resolve this problem. ... Dear Officer-in-charge**I would like to ask for refund for the booking under *********.*Im still in shocked knowing that you charged me two rooms when i only received * confirmed booking under *********.*********** is the confirmed booking that i have NO COPY and NOT AWARE of.**Hoping for your quick response on this matter.**Thanks and regards,***Maria Isabel Fabi
This is frustrating because they charged me with the room im not occupying and worst, i got no confirmation at my end but the resort have. I need refund.
I need REFUND. A copy of receipt that you return my money.
Im a good paying customer and im happy whatever services agoda has to offer. Im expecting that they will fix this as soon as possible.
I tried to talk with the receptionist of the resort but to no avail since it was booked by AGODA
I have an issue with Agoda too
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Agoda

Hotel Booking - booked and charged with two rooms. Avail only one room
Customer service issue
Reported by GetHuman-mabelfab
Aug 25th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 12 customers so far
Similar issue to 4908 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-mabelfab started working on this issue
Aug 25th 2:00pm
GetHuman-mabelfab indicated the issue is not fixed yet.
Aug 25th 3:01pm
GetHuman-mabelfab indicated the issue is not fixed yet.
Aug 25th 3:02pm
GetHuman-mabelfab indicated the issue is not fixed yet.
Aug 25th 3:08pm
GetHuman-mabelfab indicated the issue is not fixed yet.
Aug 26th 3:00pm
GetHuman-mabelfab indicated the issue is not fixed yet.
Aug 26th 3:01pm
GetHuman-mabelfab indicated the issue is not fixed yet.
Aug 26th 3:01pm