Gentlemen:**I received information by email from my credit card yesterday that my card...

GetHuman1034285's customer service issue with Agoda from August 2018

4 views | 4870 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman1034285's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1034285's next move: call Agoda.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1034285 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1034285's own words
Gentlemen:**I received information by email from my credit card yesterday that my card was charged by Agoda in the amount of **,***.** philippine pesos and was surprised to receive from agoda too a survey of my experience at Asakusa view Hotel.I never used the hotel from aug ** to **. To my recollection this booking has been canceled way back in April **** which was confirmed as canceled for Booking Id *********.**For very early bookings, I expect Agoda to remind us by confirmation email BEFORE free cancellation period. This was not done before charging my credit card. No notices or email reminders were sent to me.*Unlike who always does this service and we are able to proceed or cancel. The charging of my card without notice to me is an act which violates consumer rights and standards.**Since we did not use the service of hotel and since we did not get any notice or reminder prior to charging my card, I rightfully claim a refund and a return of my funds to credit card ending in **** at the soonest.**Otherwise I will have to resort to legal measures and file complaints with consumer boards and in court.

GetHuman1034285 did not yet indicate what Agoda should do to make this right.

How GetHuman1034285 fixed the problem

We are waiting for GetHuman1034285 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1034285 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1034285
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4870 others
0 customers following this


GetHuman1034285 started working on this issue
Aug 25th, 2018 4:31am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers