Hi to whom it may concern,*I booked a one night stay at a hotel called the mutiara in j...

GetHuman-baxteroh's customer service issue with Agoda from August 2018

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The issue in GetHuman-baxteroh's own words
Hi to whom it may concern,*I booked a one night stay at a hotel called the mutiara in johor bahru, malaysia apparently no email was sent to me at all (after checking my junk*spam emails) and I decided to gave up waiting as it was just approximately ** hours to my visit in malaysia. But today i did a check and i found out that there was a charged on my card on the hotel was around $**.** SGD. I would like that you guys are able to execute a refund back to my card?
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Agoda

Customer service issue
Reported by GetHuman-baxteroh
Aug 24th, 2018 - 4 mons ago
I have an issue with Agoda too
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Seen by 5 customers so far
Similar issue to 4828 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-baxteroh started working on this issue
Aug 24th 6:28pm
GetHuman-baxteroh indicated the issue is not fixed yet.
Aug 25th 5:41am