Dear sir*madam,**From August * to August * we stayed in villa ziella in Bali. Because w...

GetHuman-merci_m's customer service issue with Agoda from August 2018

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Dear sir*madam,**From August * to August * we stayed in villa ziella in Bali. Because we had not yet received confirmation from agoda, we booked these twice immediately. Both bookings have been paid with my MasterCard.*booking.com with booking number ********** and agoda with booking number *********.*We had contact with Atik about this (* *****-****-****) for refund of our money, who requested us to cancel a booking, we did this from agoda.*I understood that Aleksei had settled the finances and he tells us that we must ask Agoda to make return de money.*Kindly my question what you need further from us to recover the cost of Agoda booking and on which term we can receive it.**I would like to hear from you.*Thanks and greetings, Mila Karmila
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Agoda

Customer service issue
Reported by GetHuman-merci_m
Aug 24th, 2018 - 4 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-merci_m started working on this issue
Aug 24th 4:13pm