I had no room to stay when i turned up!!!

GetHuman-prcommun's customer service issue with Agoda from August 2018

8 views | 4787 similar | 0 following
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The issue in GetHuman-prcommun's own words
to place a * days two night stay ... i had make my booking at okay boutique from **th -**th aug , booking number *********.. without me knowing, your system cancel my booking. I had email it to the hotel and agoda immediate when i realize you had system error. Despite all these, yet Agoda didnt fix the problem, i was having a big problem when i turn up in the hotel with my staff , we have no room to stay at all!!!! In the end, i have no choice to find another hotel and pay much higher price to move and arrange my staff for check in. I expect a compensation on my hotel fare losses.
The system auto cancel my booking, even after i had informed when i found out later.

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Agoda

agoda mobile booking system
Customer service issue
Reported by GetHuman-prcommun
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 4787 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-prcommun started working on this issue
Aug 24th, 2018 11:18am
GetHuman-prcommun indicated the issue is not fixed yet.
Sep 6th, 2018 9:34am
GetHuman-prcommun indicated the issue is not fixed yet.
Sep 6th, 2018 9:54am

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