I booked an overnight stay (*********) in Java Pension House in Bacolod. I booked thru...

GetHuman-sorianot's customer service issue with Agoda from August 2018

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The issue in GetHuman-sorianot's own words
I booked an overnight stay (*********) in Java Pension House in Bacolod. I booked thru mobile app yet booking had issues for some technical reason and it says that its still processing And me thinking that it did not pushed through since i was not able to receive any confirmation i was then charged in my debit card later that night. I calle the customer service about it and i was told to just cancel the booking and i asked if i would be getting a refund for it and that personnel said i would get a refund but after two weeks i still havent receive any chargeback in my account.
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Agoda

Customer service issue
Reported by GetHuman-sorianot
Aug 24th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 7 customers so far
Similar issue to 4785 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-sorianot started working on this issue
Aug 24th 10:34am
GetHuman-sorianot indicated the issue is not fixed yet.
Aug 24th 11:41am
GetHuman-sorianot indicated the issue is not fixed yet.
Aug 24th 11:42am
GetHuman-sorianot indicated the issue is not fixed yet.
Aug 24th 11:43am
GetHuman-sorianot indicated the issue is not fixed yet.
Aug 25th 11:43am