Dear sir * madam **The system had already showed to me the confirmation and the amount...

GetHuman1030280's customer service issue with Agoda from August 2018

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The issue in GetHuman1030280's own words
Dear sir * madam **The system had already showed to me the confirmation and the amount of *,***.** AED were charged to my Visa card at **:** of ***********So I cannot make any new booking for the same , again the amount will be charged **How we can solve the problem *And I definitely need a room in the Same hotel**Regards *Mohammed. Almarzooqi **Sent from my iPhone**On Aug **, ****, at *:** AM, Agoda Customer Service ******@***.com* wrote:**Dear Mohammed Almarzooqi,**Greetings from agoda.com!**With reference to your booking ID ********* as detailed below:**Hotel: Corinthia Hotel Budapest*Room Type: Double room - De Luxe - Breakfast*City*Country: Budapest*Hungary*Arrival: August **, *****Departure: August **, ******Unfortunately, the booking you attempted to make recently was not completed due an unexpected system error. As a result, you did not receive a booking confirmation and no charge was made to your credit card. **No booking has been made, and we apologize for any inconvenience. **We recommend you make a new booking for a different property by visiting www.agoda.com. You can use our map feature to see which properties are nearby the property you originally selected, and use our filters to find properties similar in star ratings or price. All new bookings will be subject to the current available rates.**Please note that a confirmed booking will always be accompanied by a confirmation email or text matching your booking details. **We apologize for any inconvenience caused by this system error. Feel free to contact our Customer Support Specialists at http:**www.agoda.com*info*contact*agoda.html for more information. **Regards, *Geraldine *Agoda Customer

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Agoda

Customer service issue
Reported by GetHuman1030280
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4743 others
0 customers following this

Timeline

GetHuman1030280 started working on this issue
Aug 24th, 2018 3:40am

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