Hello. My booking number was *********. The terms for this booking was if I cancel this...

GetHuman-naqiu's customer service issue with Agoda from August 2018

4735 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman-naqiu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-naqiu's next move: call Agoda.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-naqiu may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-naqiu's own words
Hello. My booking number was *********. The terms for this booking was if I cancel this booking * days prior to the booking date (*****), I won't be charged. I took the option pay later (my card was to be charged on *****). My card was charged the full amount of RM***.** * RM* debit charge on the morning of ***** and I cancelled the booking later in the morning due to unforseen circumstances. But in the Agoda website, it said that my card wasn't charged when my card was indeed charged. Can you proceed with the refunding process as soon as possible? Thank you. Have a nice day
GetHuman-naqiu did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-naqiu fixed the problem
We are waiting for GetHuman-naqiu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman-naqiu fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-naqiu
Aug 24th, 2018 - 4 mons ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 4735 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-naqiu started working on this issue
Aug 24th 2:26am