Booking ID: ***********Dear Sir*Madam**Made booking through Agoda for stay in Mirage Ce...

GetHuman-ukmiao's customer service issue with Agoda from August 2018

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The issue in GetHuman-ukmiao's own words
Booking ID: ***********Dear Sir*Madam**Made booking through Agoda for stay in Mirage Centera Pattaya * nights. *Called hotel, hotel advised no booking. Called agoda on **th, told will call me back. Until **:** local time, customer service Mr. Suren called me back advise agoda made mistake , and asked me to directly book with hotel for ** and **th nights. The only available room was Club suite king. Mr. Suren checked with his manager with the total rate and agreed to refund me for the cost as compsation after I submit the hotel receipt. He also sent me email confirmed it. Emailed receipt to agoda customer service. But heard nothing. Please advise when will you issue me the refund?
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Customer service issue
Reported by GetHuman-ukmiao
Aug 23rd, 2018 - 4 mons ago
I have an issue with Agoda too
Seen by 5 customers so far
Similar issue to 4711 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-ukmiao started working on this issue
Aug 23rd 6:52pm
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Aug 23rd 6:52pm
GetHuman-ukmiao indicated the issue is not fixed yet.
Aug 23rd 8:19pm