I need a refund for my stay. The room key would not allow us to use the free breakfast...

GetHuman-duchenea's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-duchenea's own words
I need a refund for my stay. The room key would not allow us to use the free breakfast that was included in the room type that we selected for that reason. We went down from the **th floor to the ground floor lobby to get our key reactivated for the room with the breakfast and appetizers. went back up to the **th floor and it didn't work. Tried again the *nd morning and night and went back down to the front desk and they just issued us new keys. Went back up and still didn't work. The refrigerator in our room froze over so all of our families left overs were rotten by the morning time and the fridge was no longer cold. there was not even a dial to adjust the fridge. The fan for the bathroom didn't work and my husband had to use the restroom on the bottom floor just to go to the bathroom every time. This was unacceptable. The employees at the bowling area was rude and not helpful the employees that the pool area were not helpful with us purchasing shade for our family. They lied and said they were all sold out when they just sold to another family right after us. This stay was completely unacceptable and now this is my second email to Agoda and no response back after almost a week! I want a refund for this horrific stay.
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Agoda

Customer service issue
Reported by GetHuman-duchenea
Aug 23rd, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 4700 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-duchenea started working on this issue
Aug 23rd 4:53pm
GetHuman-duchenea indicated the issue is not fixed yet.
Aug 23rd 7:02pm