I booked a hotel room today and already made full payment..but suddenly i got an email...

GetHuman-ayumujah's customer service issue with Agoda from August 2018

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The issue in GetHuman-ayumujah's own words
I booked a hotel room today and already made full payment..but suddenly i got an email that said my booking has been cancelled without any reasons.but how about the money? i called the hotel and they asked me to call agoda but the customer care does not help me at all..i already email agoda too..but what i get as reply was nothing..they said i cannot email based on new ticket??i do not even what that means.please reply me a.s.a.p...i need my money be refunded or my booking be proceeded..hope u can reply this..**
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Agoda

Customer service issue
Reported by GetHuman-ayumujah
Aug 23rd, 2018 - 4 mons ago
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GetHuman-ayumujah started working on this issue
Aug 23rd 4:26pm